> For the complete documentation index, see [llms.txt](https://zaiadocs.gitbook.io/recursos/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://zaiadocs.gitbook.io/recursos/agentes/templates/suporte-nivel-1-passa-para-humano.md).

# Suporte Nível 1 (passa para humano)

## Acesse a aula no nível 1 do [Programa de Aceleração](/recursos/comece-aqui/ecossistema-zaia.md)

####

#### Se precisar, passo a passo mais detalhado:

<https://scribehow.com/shared/Template__Suporte_N1__8srkIa7pTPqeHCyRz-Jn5A>

#### 1. Substitua o nome do Funcionário de IA (exemplo para Bianca)

![https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/D7C478B3-104B-47E6-B9EB-465F405D97C4\_2/eJvZUbuQtfqv9yHFiXP8RCk0beDoBkaG96lLGzNBxDgz/Screenshot%202024-09-03%20at%2023.39.15.png](https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/D7C478B3-104B-47E6-B9EB-465F405D97C4_2/eJvZUbuQtfqv9yHFiXP8RCk0beDoBkaG96lLGzNBxDgz/Screenshot%202024-09-03%20at%2023.39.15.png)

#### 2. Insira o nome do Funcionário de IA no campo “Mensagem Inicial”

![https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/1DF77A57-E1B4-4CF8-B4F4-438D78D19A44\_2/DvSVIpP2KidBxj9HFA7zvxlyU7SzPEevCvMlSx2jzmgz/Screenshot%202024-09-03%20at%2023.41.09.png](https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/1DF77A57-E1B4-4CF8-B4F4-438D78D19A44_2/DvSVIpP2KidBxj9HFA7zvxlyU7SzPEevCvMlSx2jzmgz/Screenshot%202024-09-03%20at%2023.41.09.png)

#### 3. Insira o nome e a descrição da empresa do Funcionário de IA (se necessário utilize o Alfred AI para gerar a descrição da empresa, disponível no menu lateral)

![https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/04A35304-9090-4D6F-B609-1D3A8D19DB8F\_2/GVTiBWEhEgOmWVUIccCE20NoRYutxwdH3KJZpo4QNNYz/Screenshot%202024-09-25%20at%2008.50.31.png](https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/04A35304-9090-4D6F-B609-1D3A8D19DB8F_2/GVTiBWEhEgOmWVUIccCE20NoRYutxwdH3KJZpo4QNNYz/Screenshot%202024-09-25%20at%2008.50.31.png)

#### 4. Em “Habilidades” → "Humano responder usuários” → “Tipo de redirecionamento”, inserir o número do WhatsApp que deve ser notificado quando o atendimento passou para humano

![https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/5735D1F7-0CA0-4014-A7D8-F970012044EB\_2/IAjIC20OKxsx8gyFQ9alqM2dn84cvD4DNq98o0MGTxUz/Screenshot%202024-09-03%20at%2023.51.25.png](https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/5735D1F7-0CA0-4014-A7D8-F970012044EB_2/IAjIC20OKxsx8gyFQ9alqM2dn84cvD4DNq98o0MGTxUz/Screenshot%202024-09-03%20at%2023.51.25.png)

#### 5. Insira os dados sobre os detalhes do produto/serviço, endereços, detalhes da empresa, preços etc no “Cérebro”

Caso você ainda não tenha dados específicos sobre o seu cliente, utilize o Alfred para te ajudar

![https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/EBA5609A-CB42-4B40-B7B9-67074E3CF546\_2/q4yieYliQMAqDK2JKWEyuQmD5AMq1bTjShw18amVe6Az/Screenshot%202024-09-25%20at%2009.14.45.png](https://res.craft.do/user/full/dbdf292e-219e-d909-dcf5-d05655616201/doc/3ca235e5-d415-4f91-9a6d-6da2d148e8e5/EBA5609A-CB42-4B40-B7B9-67074E3CF546_2/q4yieYliQMAqDK2JKWEyuQmD5AMq1bTjShw18amVe6Az/Screenshot%202024-09-25%20at%2009.14.45.png)

Só bora 🚀


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